Return & Refund Policy – Rhien Collection

At Rhien Collection, we aim to ensure your satisfaction with every purchase. Please read our return and refund policy carefully before placing an order.

🧾 Eligibility for Return

• Returns are accepted within 10 days of receiving the product.

• To initiate a return, you must contact our support team via WhatsApp.

• Returns requested after 10 days will only be eligible for a 50% refund.

📦 Return Conditions

To qualify for a return:

• The product must be unstitched, unused, and in original packaging.

• Customer must provide:

  • Order ID

  • Payment proof

  • Clear photos of the item (if there's an issue)

💸 Return Fee

A PKR 200 non-refundable processing fee must be paid in advance before the return process begins.

🔄 Refund Options

• Full refund: If return is initiated within 10 days of delivery.

• 50% refund: If initiated after 10 days (and approved).

• Refunds are processed within 5–7 working days once the item is received and verified.

📲 How to Request a Return

Message us on WhatsApp with the following:

WhatsApp Numbers:

• • CLICK THE WHATSAPP BUTTON ON CORNER 

Message Format:

• Order ID

• Reason for return

• Payment screenshot for the return fee

• Item images (if applicable)

🚫 Non-Returnable Situations

• Item is stitched, altered, or damaged by the customer

• Return requested after 15 days

• Missing original packaging