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Privacy Policy – Rhien Collection

At Rhien Collection, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you shop with us.

1. Information We Collect

We may collect the following personal details when you place an order or contact us:

  • Full Name

  • Contact Number (WhatsApp only)

  • Shipping Address

  • Email Address

  • Order & Payment Details

  • Social Media Profile (if contacted via Instagram or Facebook)

We do not collect or store sensitive personal information such as CNIC numbers, credit/debit card details, or biometric data.

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and deliver your order

  • To provide customer support and updates

  • To improve our products and services

  • To respond to returns, refunds, or complaints

  • For order confirmation and tracking purposes

3. Data Security

Your personal data is kept strictly confidential and is only accessible to authorized team members. We do not sell, rent, or share your data with third-party marketing platforms or unauthorized services.

4. Third-Party Services

We may share your name, number, and address with trusted delivery partners for the purpose of order fulfillment only. These partners are also required to handle your data securely.

5. Cookies & Website Tracking

We may use basic website cookies and analytics tools to track traffic, improve user experience, and detect fraud or abuse. No personal identity is stored in cookies.

6. Your Rights

You can request to:

  • View the personal data we have stored

  • Update or correct your information

  • Delete your data from our systems (except order records for legal purposes)

To request any of the above, message us on our official WhatsApp channels.

7. Reporting Abuse or Privacy Violations

If you believe your privacy has been violated or your data misused, please report it immediately via:

8. Legal Notice

Any individual attempting to extract or misuse our customer data using illegal methods (e.g. CNIC tracing, SIM tracking tools) will face legal consequences. Such actions may result in a legal case, compensation claim, or complaint to cybercrime authorities.

9. Policy Updates

This Privacy Policy may be updated as our business or legal obligations evolve. You are advised to review it periodically.

10. Contact Us

For any questions related to privacy, please contact us via:

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